BrightConsult Company offers its customers a full range of services to support and optimize their information systems, including:
- Professional support for the enterprise already existing information systems performed by qualified staff.
- System optimization necessary to support the business processes implemented by companies after the project with BrightConsult was completed.
- System optimization for the systems either implemented by companies themselves or with the assistance of external consultants.
- Update of user manuals, solution specifications, etc.
- Software updates.
- Development of additional functionality.
- Implementation of additional components (modules).
We use HelpDesk information system for technical support when identifying the problem areas in the customer's IT infrastructure or when evaluating the IT efficiency. Help Desk supports:
- convenient and intuitive user tools to create and escalate the requests;
- registration, scheduling and setting priorities to the requests;
- control over incident-completion sequences;
- maintaining a knowledge base for requests history;
- generating cost-related reports of request execution.
Information systems support ensures continuous and flawless business processes within an organization and their compliance with changes in an external and internal environment. |
